Young Carer Team Admin Support Volunteer
Organisation
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Carers Trust Solihull
Hours
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3 hours per week (days negotiable)
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Minimum Time Requirement 12 Months
Purpose of the Role
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As a Team Admin Support Volunteer, you will provide essential administrative support to the Young Carers Team, helping ensure that staff can focus their time and expertise on delivering direct support to young carers aged 5–25.
This role is ideal for someone who enjoys organised, structured tasks, takes pride in accuracy and detail, and feels confident working independently once trained. Your contribution will make a real difference by improving efficiency, freeing up specialist staff, and helping our team reach and support more young carers across Solihull.
Key Roles and Responsibilities
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Prepare and compile bulk letters and other correspondence for posting.
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Assemble information packs for outreach and awareness-raising activities.
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Replenish paperwork and resources in the office as needed.
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Assist with whole-team purchasing, tracking items and supplies.
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Carry out data entry using our simple database systems.
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Conduct data cleansing on our data management system to maintain accuracy.
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Support temporary admin projects, such as the annual bus pass scheme.
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Replenish and organise the team resource library.
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Make phone calls to families to confirm information or appointments.
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Undertake other reasonable tasks as discussed and agreed with your supervisor.
Preferred Skills and Qualities
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Highly organised and able to multi-task effectively.
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At least two years of administrative experience in a work or voluntary setting.
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Good planning and prioritisation skills.
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Proficient with Microsoft Word, Excel, and database systems.
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Quick to learn new IT systems and processes.
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Reliable, conscientious, and detail-oriented.
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Team player with a positive, can-do attitude.
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Passionate about contributing to a high-quality service for young carers.
What You Will Gain
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Purposeful contribution: Help the Young Carers team operate more efficiently and support more families.
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Professional development: Build valuable skills in administration, communication, organisation, and teamwork.
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Confidence and experience: Strengthen IT and office skills within a supportive charity environment.
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Insight into charity operations: Learn how Carers Trust Solihull supports young carers and families.
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Training and supervision: Receive role-specific guidance, induction, and ongoing support.
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Belonging and recognition: Be part of a friendly, dedicated team with regular volunteer appreciation and events.
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References and experience: Receive references and recognition for future roles or employment.
Additional Notes / Special Requirements
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Flexible hours to suit your availability and team needs.
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Training and supervision provided.
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An enhanced DBS check and references are required before starting.
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Travel expenses reimbursed in line with Carers Trust Solihull’s volunteer policy.
