We are a service that provides information, advice and support to unpaid carers of all ages in Solihull. To be able to carry out work, we are required to hold up-to-date personal information. We hold all the identifiable information you share with us and records of activity you undertake with us. Please be advised that we hold any information shared with us on our database. We will use contact details you’ve provided to us to keep in touch with you regarding support available to you from Carers Trust Solihull.

Important

In line with the Data Protection regulations that came into force in May 2018 we will never share identifiable information without your consent, including names, contact details, bank details or medical information (exceptions to this apply below). The only other exception to this would be if somebody is at risk of significant harm to themselves or others, or if a crime is committed. You can request to see information we hold, in writing.

However, as a service provider for Solihull Council supporting carers of all ages, we are required to share minimal information that enables Solihull Metropolitan Borough Council (SMBC) to identify you. Your assessments and support plans will also be shared to ensure council records are kept up to date and to help identify any services or benefits you may be entitled to or interested in. This information may also be shared as required during Ofsted inspections. We may also need to share your information for the prevention and detection of fraud or other crimes, or where required by law. For further details on how Solihull Council uses your information, please refer to the Council’s Privacy Statement: https://www.solihull.gov.uk/about-council/solihull-council-privacy-notice